Why was my claim rejected
VerifiedFifteen sentences, and what each of them is actually telling you.
About 174 lakh provident fund claims were rejected in a single year, and almost every one ended with a line of text that named no field, no desk and no next step. Find yours below. You do not need to sign in to anything.
Most often · 4
Between them these account for the great majority of failed claims.
Your name is spelled differently in two places
You can fix itआपका नाम दो जगह अलग-अलग लिखा है
Name in EPFO records not matching with Aadhaar
Demographic discrepancy in EPFO portal
and 2 other wordings
EPFO compared the name on your UAN with the name on your Aadhaar and found they are not identical. Not similar — identical. A middle name, an initial, an extra space or a different spelling is enough.
Usually clears in about 26 days · 4 steps
Your old employer never marked you as having left
You can fix itपुराने नियोक्ता ने आपके नौकरी छोड़ने की तारीख दर्ज नहीं की
Date of exit not updated by employer
Date of exit not available
and 1 other wordings
EPFO's records still show you working at a company you have left. A final settlement cannot be paid to somebody who is, on paper, still employed. Your employer has to record your date of exit — and many simply never do.
Usually clears in about 12 days · 3 steps
Your bank account is not linked, or the name on it differs
You can fix itआपका बैंक खाता जुड़ा नहीं है, या उस पर नाम अलग है
Bank account not seeded with UAN
Bank KYC not verified
and 1 other wordings
EPFO will only pay into an account whose holder name matches your EPFO name and which the employer has approved. A joint account, a maiden name, or an IFSC changed by a bank merger will all fail this check.
Usually clears in about 9 days · 3 steps
Your employer has not approved your KYC
Needs your employerनियोक्ता ने आपकी KYC मंजूर नहीं की
KYC not approved by employer
KYC pending at employer login
and 1 other wordings
You completed your side of KYC. It is sitting unapproved in your employer's EPFO login. Nothing you do on your own portal will clear this — the action is entirely theirs.
Usually clears in about 18 days · 3 steps
Often · 7
Each of these is routine enough that every regional office sees it weekly.
Your date of birth differs from Aadhaar
You can fix itआपकी जन्मतिथि आधार से अलग है
Date of Birth mismatch with Aadhaar
DOB not matching UIDAI records
The date of birth on your EPFO record and on your Aadhaar are not the same. This is extremely common for members whose first job recorded a school-certificate date while Aadhaar took a different one.
Usually clears in about 30 days · 4 steps
You have more than one UAN, and the money is split
You can fix itआपके एक से अधिक UAN हैं, और पैसा बँटा हुआ है
Multiple UAN allotted, previous service not transferred
Previous PF account not transferred
and 1 other wordings
A new employer created a fresh UAN for you instead of continuing the old one. Your service is now split across two numbers, and a final settlement cannot be computed until they are merged.
Usually clears in about 25 days · 3 steps
Your PAN is unverified, so tax is being cut at the penalty rate
You can fix itआपका PAN verify नहीं है, इसलिए ज्यादा TDS कट रहा है
PAN not verified, TDS applicable at higher rate
PAN not seeded against UAN
If you withdraw before five years of service and your PAN is not verified with EPFO, tax is deducted at a much higher rate. Some claims are rejected outright; others are paid with a large and avoidable deduction.
Usually clears in about 7 days · 2 steps
Your father's or husband's name differs across records
You can fix itपिता या पति का नाम रिकॉर्ड में अलग है
Father's name mismatch
Relation name not matching records
and 1 other wordings
EPFO holds a relation name from your first employment form. If it differs from Aadhaar — including where a married woman's record still carries her father's name — the claim fails.
Usually clears in about 24 days · 2 steps
You are not eligible for the type of withdrawal you asked for
You can fix itजिस निकासी के लिए आपने आवेदन किया, वह अभी नहीं मिल सकती
Member not eligible for final settlement, still in service
Withdrawal not permissible, service period condition not met
and 1 other wordings
The claim itself was wrong, not your documents. Each withdrawal type has its own conditions — a full settlement needs a period of unemployment, while an advance for a specific purpose has its own limits.
Usually clears in about 2 days · 2 steps
Your tax declaration is missing, so TDS may be deducted
You can fix itटैक्स घोषणा नहीं है, इसलिए TDS कट सकता है
Form 15G/15H not submitted
TDS applicable — declaration not available
and 1 other wordings
Your withdrawal can attract TDS because your qualifying service is short and EPFO does not have a valid tax declaration. This usually changes the amount paid, not your basic right to withdraw. Check the exact portal remark before treating it as a full claim rejection.
Usually clears in about 3 days · 3 steps
You do not yet have ten years of eligible EPS service
You can fix itआपकी EPS की पात्र सेवा अभी दस साल नहीं हुई है
Pension claim not admissible — eligible service less than 10 years
Member not eligible for monthly pension
and 1 other wordings
A monthly EPS-95 pension needs at least ten years of eligible service. This is not a document mistake. If all your service is counted and remains below ten years, use the withdrawal-benefit or service-certificate route that applies to your age and situation instead of refiling Form 10D.
Usually clears in about 12 days · 3 steps
Less often · 4
Rarer, and correspondingly worse served — which is why they are here.
The image you uploaded could not be read
You can fix itआपकी अपलोड की हुई तस्वीर साफ नहीं थी
Cheque/passbook image not legible
Uploaded document not clear
and 1 other wordings
Your documents are fine. The photograph of them was rejected. The upload must clearly show your printed name, full account number and IFSC in a single frame.
Usually clears in about 3 days · 2 steps
The gender in your UAN does not match Aadhaar
You can fix itUAN में दर्ज लिंग Aadhaar से अलग है
Gender mismatch with Aadhaar
Gender details in UAN not matching Aadhaar
and 1 other wordings
EPFO found different gender details in your UAN and Aadhaar. The Aadhaar check needs this field to match exactly, so the claim cannot clear until the record is corrected.
Usually clears in about 21 days · 3 steps
EPFO cannot find a valid nomination for this death claim
You can fix itमृत्यु दावे के लिए EPFO को वैध नामांकन नहीं मिला
Nomination not available
E-nomination not registered
and 1 other wordings
EPFO cannot use the online nominee route because it has no valid e-nomination on the member's file. This does not remove the family's entitlement. It means the family must use the physical claim route with proof of who is entitled to receive the money.
Usually clears in about 30 days · 4 steps
Your international-worker status needs a Certificate of Coverage check
You can fix itInternational Worker की स्थिति के लिए Certificate of Coverage जांचना है
International worker — Certificate of Coverage required
Social Security Agreement benefit not available
and 1 other wordings
EPFO has treated you as an international worker. If you are covered by a social-security agreement, a valid Certificate of Coverage can decide whether you are exempt, whether service can be totalised, and which claim you can make. Do not use the ordinary withdrawal route until this is checked.
Usually clears in about 34 days · 4 steps
If the answer is “ask your employer”
9 of these 15 need somebody at your old company to act.
If it has closed, will not reply, or cannot be found, those instructions cannot be followed as written — and that is where most people are told the matter ends. It does not. What an employer attests, they already filed with EPFO every month, so the office is holding the proof.
What is still open to youBefore you pay anybody
None of this costs money. Every form named on these pages is free to file, and no office can charge you to settle, speed up or unblock a claim. If somebody has offered to do it for a fee, that is worth checking before anything else.
Check whether it is genuine