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An independent prototype. Not an official EPFO service.

EPF Member Portalकर्मचारी भविष्य निधि — सदस्य पोर्टल
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The image you uploaded could not be read

Rejection remark explained · prepared for a provident fund member

Less common, but well documented

Verified

If the portal told you

  • Cheque/passbook image not legible

  • Uploaded document not clear

  • Scanned copy rejected

The image you uploaded could not be read

Your documents are fine. The photograph of them was rejected. The upload must clearly show your printed name, full account number and IFSC in a single frame.

आपके कागज़ ठीक हैं, लेकिन उनकी तस्वीर साफ नहीं थी। एक ही फोटो में बैंक का छपा हुआ नाम, पूरा account number और IFSC साफ दिखना चाहिए।

Whose job it is to fix it

You

Nobody else is holding this up. It can be fixed from your side.

Raised at the Dealing Assistant / Social Security Assistant desk. Done correctly, this usually clears in about 3 days.

What to do, in order

  1. 01
    Youabout 1 day

    Photograph the passbook's first page flat, in daylight, with no flash and no shadow across the digits.

    पासबुक का पहला पृष्ठ समतल रखकर दिन के उजाले में, बिना फ़्लैश और बिना छाया के फ़ोटो लें।

    Your phone camera

  2. 02
    Youabout 1 day

    Confirm your name is printed by the bank, not written by hand. If your cheque has no printed name, use the passbook instead.

    सुनिश्चित करें कि नाम बैंक द्वारा छपा है, हाथ से लिखा नहीं। चेक पर छपा नाम न हो तो पासबुक का उपयोग करें।

    Bank passbook

Why the message could not tell you any of this

The upload is checked by a person, not a machine, and the file size ceiling pushes members to compress images until the digits blur. The most common failure is a handwritten name where the portal expects the bank's printed name — a cancelled cheque without a printed name is rejected however sharp the photograph.

Produced by an independent prototype of a provident fund member portal. Not an official EPFO document and not legal advice.

There is a letter for this

Each one is drafted with your own details and the correct statutory wording, ready to send yourself. No account, no sign-in, and nothing sent anywhere — they are assembled in your browser from eight things on the message that rejected you. Nothing is filed on your behalf.

  • EPFiGMS grievanceRegisters the complaint inside EPFO and puts a dated reference number on it.
Draft these for your own claimOr see them inside a worked example

If nothing moves

The twenty-day settlement commitment restarts every time a desk returns the file, so it can be exceeded indefinitely without ever being formally breached. An RTI application about your own file must be answered in thirty days, and silence past that is a deemed refusal that opens an appeal — and a penalty on the officer personally.

What these words meanSomebody contacted you about it?

Often the real problem instead