For employers
VerifiedFive things a member cannot do without you.
Somebody has probably sent you this because they asked for one of them. Each is a single action in your establishment's login — and in every case the reason they cannot do it themselves is by design, not oversight.
Why this page exists
Of the fifteen documented reasons a claim fails, 9 have at least one step that only the establishment can take. The member can start most of them; none of those can finish without you. The most common reply they get is that they should do it from their own login — which they cannot, and that answer costs them roughly a month each time.
01Approve the KYC already uploaded
अपलोड किया गया KYC स्वीकृत करें
Why they cannot do it
A member can upload their Aadhaar, PAN and bank details but cannot approve them. The approval is a digital signature made from the establishment's login, and until it happens the records count as unverified — which fails every claim automatically, before any officer looks at it.
Where it lives
The employer portal, under the member's UAN, in the pending KYC approvals list.
What it costs them meanwhile
Every claim they file is rejected on submission. They cannot withdraw, transfer or correct anything.
What it costs you
Nothing directly, which is exactly why it sits. But an unapproved KYC is the most common single item behind grievances filed against an establishment code.
Rejections this one clears
02Record the date of exit
नौकरी छोड़ने की तारीख दर्ज करें
Why they cannot do it
A member may only mark their own exit once two months have passed since the last contribution, and even then only for the reason 'cessation of service'. Before that, the establishment is the only party who can do it.
Where it lives
The employer portal, exit date entry against the member's UAN, with the reason and the last working day.
What it costs them meanwhile
A final settlement cannot be filed at all. The account reads as active, so the claim stalls at the first desk with no explanation the member can see.
What it costs you
An establishment carrying members who left years ago has a compliance record that does not match its ECR filings.
Rejections this one clears
03Sign and forward a Joint Declaration
संयुक्त घोषणा पर हस्ताक्षर कर आगे भेजें
Why they cannot do it
Corrections to a name, date of birth, gender or a parent's name are made on a Joint Declaration, which by design carries two signatures. A member cannot file one alone — the form exists precisely so that neither party can change a record unilaterally.
Where it lives
Signed by the authorised signatory, then forwarded to the regional office with the supporting proof the member has provided.
What it costs them meanwhile
The mismatch stays on the record, and every claim continues to fail the automated comparison against Aadhaar.
What it costs you
One signature, once. Left undone it usually returns as a grievance, which takes considerably longer to answer.
04File the months that were deducted but never remitted
काटे गए पर जमा न हुए महीनों की ECR भरें
Why they cannot do it
Only an establishment can file an ECR. A member can see that months are missing from their passbook and can raise a grievance, but they have no way to deposit the amount themselves.
Where it lives
An ECR filing for the missing wage months against the member's UAN.
What it costs them meanwhile
The money never entered the fund, so it earns no interest and does not count toward pensionable service — and the loss compounds for as long as it stands.
What it costs you
This is the one on the list with real exposure. Amounts deducted from wages and not remitted attract interest and damages, and the liability does not expire.
05Attest a death claim submitted by the family
परिवार द्वारा दाखिल मृत्यु दावे को प्रमाणित करें
Why they cannot do it
The member has died. Their family is filing, and the forms require the establishment to confirm the service and the date of death.
Where it lives
Forms 20, 10D and 5-IF, countersigned and forwarded to the regional office.
What it costs them meanwhile
Three separate entitlements — the fund balance, a monthly pension and an insurance payment — are held up together, at the point a family needs them most.
What it costs you
Where an establishment has closed or will not respond, the forms may instead be attested by a bank manager, a gazetted officer, a magistrate or the head of a village panchayat. Families are rarely told this, and wait.
Rejections this one clears
If you are the member, not the employer
Send them this page along with the letter. The letter says what you need; this says why you cannot do it yourself, which is the part that usually gets it moving.